Report a road traffic incident here

Say thanks or make a complaint here

By phone


Call 999 if:

  • a serious offence is in progress or has just been committed
  • someone is in immediate danger or harm
  • property is in danger of being damaged
  • a serious disruption to the public is likely

Text 18000 or text us on 999 if you’ve registered with the emergencySMS service.


Call 101* for non-emergency enquiries.

* Calls to 101 cost 15 pence per call from landlines and mobiles, no matter how long you're on the phone.

If you're deaf or hard of hearing, use our textphone service on 18001 101.

Before you call

So that we can deal with your call as quickly as possible, please try to have the following:

  • the date and time the crime happened
  • the location, such as address or road name along with the town or city
  • the details of any witnesses or suspects
  • if you think there is any additional evidence such as forensic evidence or mobile phone footage; or if there is clear CCTV footage of the offence being committed, please make us aware

Video calling for the deaf

A British Sign language (BSL) user can connect to a BSL interpreter via video calling system SignVideo.

The interpreter will relay what you say to the police and vice versa.

This service is to report non-urgent incidents or crimes, or to ask the police for advice and information. It's not for emergencies.

How to use SignVideo

  1. download the SignVideo app; you won't need to register
  2. connect to a SignVideo interpreter and tell them you are calling the police 101 number
  3. the SignVideo interpreter may ask if you want to prepare anything before starting the call
  4. you'll then be connected to a 101 advisor via the interpreter

Other ways to get in touch if it isn't an emergency:

For general enquiries, email us.

Before reporting a crime

The following things aren't police matters, but your local council ought to be able to help with them:

For vehicles on the road with no valid road tax, contact the DVLA.

Anti-terrorist hotline

Call the UK anti-terrorist hotline on 0800 789 321 if you've seen or heard something you think could suggest terrorist activity.

Stay anonymous – Crimestoppers

Contact Crimestoppers either online or on 0800 555 111 to anonymously report a crime or suspicious behaviour.

Contact our press office

If you're an accredited journalist and need to contact our press office, please email the press office or call 01789 444737 during office hours.

Follow us on social media

Twitter - @WMerciaPolice

Facebook - @westmerciapolice

Police station finder

Location search controls

Find your nearest police station or contact point using the search box below.


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